Batang, (06/08/2024) – Bureaucratic reform in Indonesia has become the government’s main agenda in an effort to improve the efficiency, transparency, and accountability of public services. Bureaucratic reform aims to realise good governance and meet public expectations for quality public services. Bureaucratic reform in Indonesia covers various aspects, ranging from improving the administrative system, improving the quality of human resources, to the application of information technology in public services. In line with these objectives, the optimisation of village administration management is a crucial aspect of village development. Through the reform, village administration is expected to utilise better administrative systems, improve the quality of village employees through training, and utilise information technology to accelerate administrative processes and services.

In order to improve the quality of public services to realise good governance, a student of KKN Team II Diponegoro University Year 2023/2024, Sofia Kurniawati, carried out a monodisciplinary work programme to complete the SOP for Population Administration Services which contains various services provided, service schedules, and contacts of responsible officers as well as the procurement of queue numbers in Tegalsari Village, Kandeman District, Batang Regency.

The Service SOP is a guideline that regulates the procedures and steps that must be followed by officers in providing population administration services to the community. This SOP covers various aspects of service to ensure that all processes run efficiently, effectively, transparently, and in accordance with applicable regulations. The existence of this SOP aims to ensure that the information provided to the community regarding the flow of services and administrative requirements that must be fulfilled by the applicant can be conveyed and understood properly, so as to reduce the occurrence of miscommunication.

This work programme began with observations and discussions with village officials to identify issues in administrative services in Tegalsari Village. From the results of the observation, it was found that the problem that occurred was the lack of information received by the community regarding services procedures and the administrative requirements needed to obtain services. The second stage involved the design of the service SOP and consultation on the content of the material with Tegalsari Village Officials. The last stage was the handover of the Service SOP to the village officials on 05 August 2024 in the form of leaflets and queue numbers at the Tegalsari Village Office.

With the implementation of this administrative service SOP, it is hoped that it will be able to assist the community in understanding the flow of services and information about the requirements for submitting Tegalsari Village administrative services as well as helping to organise the flow of services so that it is more orderly and reduces crowds.